home | about/terms | contact | index | site map

condensed index

alphabetical index

subjects in categories

archive of additions and updates

business/selling

business networking

business planning

cold calling

marketing and advertising

negotiation

project management skills and technique

sales training and selling theories

swot analysis

glossaries/terminology

acronyms

business dictionary

business thesaurus

cliches origins

cockney rhyming slang

financial terms

grammar and language terminology

industrial classifications

latin terms and phrases

human resources

appraisals

job interviews and group selections

job descriptions, writing templates and examples

multiple intelligences and VAK

the psychological contract

teambuilding/games

brainstorming

quizballs quizzes

team building activities

tricks and puzzles

writing/communicating

body language

complaints letters

curriculum vitae (cv)

reference letters

resignation letters

diagrams/tools

list of free resources, diagrams and tools - pdf, doc, xls, pps

amusement/stress relief

air traffic control funny quotes

family fortunes funny answers

free posters

glass half-full/empty quotes

quotes and maxims

quotes - inspirational

stories, findings and analogies

leadership/management

action-centred leadership

adizes life cycle

corporate governance

decision-making and problem-solving

delegation

herzberg - motivation theory

leadership

leadership theories

love and spirituality

motivational theory and ideas

maslow's hierarchy of needs

mcgregor x-y theory

nudge theory

self/personal development

career/business direction process and template

emotional intelligence (EQ)

erikson's life-stage theory

johari window

kubler-ross - stages of grief

personality theories

transactional analysis

neuro-linguistic programming (nlp)

stress management

workplace well-being

bigger category listings

ethical work and life learning

Free career help, business training, organizational development - inspirational, innovative ideas, materials, exercises, tools, templates - free and fun.

Send your feedback about anything, thank you.

Additions and updates are below.

did you know?..

Questioning is a powerful alternative to making statements.

A good question is often much better than a defensive remark, or a counter-accusation, for all sorts of situations. Using an open question (What...?, How...? especially) is a simple and effective technique for resisting forceful or bullying pressure. Using questions, rather than statements and guesses, is also very effective for building trust, diffusing conflict, understanding situations, managing other people, teaching, training, and parenting. Traditionally, questioning is regarded as mainly a selling skill, but it's powerful and productive in virtually every circumstance involving human cooperation.

Leadership is not confined to managers and official title-holders.

Anyone can be a leader - inspiring others, helping others, making a positive difference to someone or something.

Leadership is most effective and easiest when it is adaptable.

Explore different theories of leadership - they each offer adaptable methods, styles, etc.

Ethics and integrity are another crucial aspect of leadership, and sometimes this is more important than adaptability and technique.

Understanding leadership helps us be a better follower too, especially when someone leading us needs a bit of help..

What's the most powerful rule of negotiating?...

Have an alternative.

Be able to walk away.

This simple principle is often ignored, particularly because as buyers or sellers we all tend to focus and fixate on a single option, which quickly creates a dependence on it, which produces pressure (including time/deadline) to agree a deal, which weakens our position, and strengthens the position of the other side. Nudge theory helps us understand why we fixate on a single option, and why the apparent desirability of a single option increases.

See the rules of negotiating and other negotiating tips and techniques. Whatever you are buying or selling, these ideas will dramatically improve your results, and if you are buying or selling a house, they're worth thousands.

Aristotle's Three Modes of Persuasion model, devised over 2,300 years ago, offers a wonderfully simple and elegant way to understand and explain effective communications. The theory comprises three elements:

Whether communications succeed or fail, especially when leadership seeks to influence people, it is usually possible to analyse why using the Three Modes of Persuasion.

We can separately consider communications from the standpoint of listening...

There are several different Levels of Listening - ranging from 'not really listening at all' through 'attentive listening' and ultimately to 'facilitative listening'. These and other different levels of listening entail:

People rarely use the highest levels of listening, which means that generally all of our communications can be vastly improved, whatever their purposes. The ways that we listen are fundamental to:

The Kirkpatrick Learning Evaluation model offers a simple, quick, easy and very powerful structure for planning all sorts of teaching, training and other developmental interventions, especially for designing inputs that produce measurable outcomes and results. Kirkpatrick's basic theory can be understood in just a few minutes, and can be applied to very many situations which entail helping individuals, groups and entire organizations to change.

Nudge Theory and the Psychological Contract are additionally very useful models and tools in planning and assisting others through change.

Transactional Analysis is an amazingly revealing and helpful methodology for understanding and explaining the complexity of human communications. This extends especially to how people react in very different ways to a particular message/situation - and that this is often dependent on a person's mood and emotional security/strength at the time. Communications and reactions often contain at least two different meanings, for example serious and amusing, sad and funny, insulting and objective, caring and patronizing, or neglectful and respectful, etc. Transactional Analysis offers a model for interpreting these different meanings, and for managing people's unpredictable reactions (including our own) that arise frequently in the workplace and other relationships.

Pareto's 80-20 Theory is very useful for problem-solving, decision-making, downsizing, optimization, streamlining, and all sorts of evaluation and change, in business, organizations, and personal life too.

The Pareto Principle is based on disproportionate distribution, i.e., that in most situations the vast majority of effects/results are due to a relatively very small percentage of potential causes/options, for example:

Pareto's theory suggests that by understanding these disproportionate effects, in any situation, we can increase energies to optimize or protect the effective elements, and reduce or remove what is ineffective.

Erikson's Life-Stage Theory can be extremely helpful for:

The 'Generational Nicknames Model' (Baby Boomers, Generation X, etc) offers a related and fascinating perspective to explore differences between people born in different historical periods, which is useful for:

The above 'Generational Nicknames Model' is a refreshing way to introduce and understand PEST Analysis - because both models entail consideration of Political, Environmental, Social, and Technological influences.

PEST is an acronym.

Acronyms are brilliant and entertaining devices which offer all sorts of opportunities to add interest and amusement - and crucially impact and memorability - to training, writing and presentations.

And the acronym is just one of scores of fascinating language curiosities and effects, which help bring spoken and written words to life.

Metaphors, Puns, Tautologies, Allegories, Cliches, Fables, Cockney Rhyming Slang and lots more - see hundreds of definitions and examples in the grammar and language glossary.

Businessballs offers other useful glossaries too:

For example see the business dictionary and the glossary of common Latin terms - again these are super resources and inspiration for training and communicating in most situations.

additions and updates

See additions and updates archive for more materials and random browsing.

Quizballs 323 - 20 general knowledge questions and answers - (10 Sep 2014)

Quizballs 322 - 20 general knowledge questions and answers - (4 Sep 2014)

Quizballs 321 - 20 general knowledge questions and answers - (27 Aug 2014)

'Company Quiz Game' Group Activity - a great flexible and simple group exercise for many situations - (27 Aug 2014)

An Opposite Ironic Meaning of the TEAM Acronym - a great way to introduce/discuss dilemmas of teamworking vs personal needs - (27 Aug 2014)

Clever New Lateral-Thinking Answer to the 1234567890 = 100 Puzzle - (23 Aug 2014)

Quizballs 320 - 20 general knowledge questions and answers - (20 Aug 2014)

'One Small Change' Group Activity - for encouraging time-management change - (18 Aug 2014)

Quizballs 319 - 20 general knowledge questions and answers - (13 Aug 2014)

Quizballs 318 - 20 general knowledge questions and answers - (7 Aug 2014)

Pangrams - including the wonderful 'Go to the dungeon to batter the marital goose of doorframes' - (6 Aug 2014)

Quizballs 317 - 20 general knowledge questions and answers - (1 Aug 2014)

'How to Tie a Shoelace' Instructions Exercise - for training warm-ups and learning how to design processes and instructions/information for others - (1 Aug 2014)

Quizballs 316 - 20 general knowledge questions and answers - (23 Jul 2014)

The Aristotlian Contemplater's Half-Full/Half-Empty Glass - (19 Jul 2014)

Quizballs 315 - 20 general knowledge questions and answers - (17 Jul 2014)

Quizballs 314 - 20 general knowledge questions and answers - (10 Jul 2014)

Quizballs 313 - Tour de France and Cycling Quiz - 20 questions and answers - (3 Jul 2014)

Quizballs 312 - 20 general knowledge questions and answers - (26 Jun 2014)

Quizballs 311 - Football and World Cup Quiz - 20 questions and answers - (19 Jun 2014)

Pareto's 80-20 Rule Expanded - (14 Jun 2014)

Quizballs 310 - 20 general knowledge questions and answers - (11 Jun 2014)

Expanded 'Generational Nicknames/Types' Model and Theory - Baby Boomers, Generation X, etc - (10 Jun 2014)

Quizballs 309 - 20 general knowledge questions and answers - (5 Jun 2014)

Quizballs 308 - 20 general knowledge questions and answers - (29 May 2014)

Quizballs 307 - 20 general knowledge questions and answers - (21 May 2014)

Quizballs 306 - 20 general knowledge questions and answers - (15 May 2014)

More Amusing Puns - (15 May 2014)

Quizballs 305 - 20 general knowledge questions and answers - (7 May 2014)

Quizballs 304 - 20 general knowledge questions and answers - (1 May 2014)

More Amusing Puns - (24 April 2014)

Quizballs 303 - 20 general knowledge questions and answers - (24 Apr 2014)

Quizballs 302 - 20 general knowledge questions and answers - (17 Apr 2014)

Quizballs 301 - 20 general knowledge questions and answers - (10 Apr 2014)

Quizballs 300 - 25 general knowledge questions and answers - (3 Apr 2014)

Nudge Theory - fascinating methodology for change-management, leadership, etc - explanation, extensions, relation to other theories, how to teach, train, use - (31 Mar 2014)

Quizballs 299 - 20 general knowledge questions and answers - (28 Mar 2014)

Quizballs 298 - 20 general knowledge questions and answers - (20 Mar 2014)

Quizballs 297 - 20 general knowledge questions and answers - (13 Mar 2014)

Quizballs 296 - Nicknames, Expressions and Figures of Speech Quiz - 20 questions - (6 Mar 2014)

Quizballs 295 - Turkey Quiz - 30 questions and answers - (1 Mar 2014)

Presentations - Skills, Creating, Delivering, Overcoming Fears - section revised and improved - (28 Feb 2014)

Quizballs 294 - Indonesia Quiz - 30 questions and answers - (20 Feb 2014)

Quizballs 293 - Mexico Quiz - 30 questions and answers - (15 Feb 2014)

Quizballs 292 - Nigeria Quiz - 30 questions and answers - (8 Feb 2014)

Quizballs 291 - India Quiz - 30 questions and answers - (30 Jan 2014)

Quizballs 290 - 20 general knowledge questions and answers - (24 Jan 2014)

SWSWSWN Acronym - for selling, cold-calling, business, entrepreneurship, and life - (23 Jan 2014)

Toilet Paper Icebreaker Exercise - super group introductions ideas - (23 Jan 2014)

Quizballs 289 - 20 general knowledge questions and answers - (16 Jan 2014)

Quizballs 288 - 20 general knowledge questions and answers - (9 Jan 2014)

Quizballs 287 - 20 general knowledge questions and answers - (3 Jan 2014)

 

Listings of earlier additions and updates

Quizballs quiz corrections are listed separately.

browse categories


about businessballs

Businessballs is run by Alan Chapman, in Leicester, England.

For more information see:


The use of this material is free provided copyright (see below and/or on respective webpages) is acknowledged and reference or link is made to the www.businessballs.com or www.community.businessballs.com website source as appropriate. This material may not be sold, or published in any form without permission from the content owner. Disclaimer: Reliance on information, material, advice, or other linked or recommended resources, received from Alan Chapman, shall be at your sole risk, and Alan Chapman assumes no responsibility for any errors, omissions, or damages arising. Users of this website are encouraged to confirm information received with other sources, and to seek local qualified advice if embarking on any actions that could carry personal or organisational liabilities. Managing people and relationships are sensitive activities; the free material and advice available via this website do not provide all necessary safeguards and checks. When using these materials (especially for commercial training purposes) you must decide if your usage is 'fair use' within your local law relating to copyright. The free provision of these materials on this website does not imply that the works can be exploited for profit without seeking permission from respective owners of original concepts, theories and other intellectual property. If in doubt about your usage seek qualified advice and/or permission from the owner of the IP concerned. See www.businessballs.com/aboutus.htm for more details about the use of materials on this website. See for the separate terms and conditions for materials in the Businessballs Community. Please retain this notice on all copies.

© alan chapman 1995-2014