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updates, ideas..

Quizballs 459 - 20 general knowledge questions and answers - (23 Mar 2017)

Quizballs 458 - 20 general knowledge questions and answers - (15 Mar 2017)

Quizballs 457 - 20 general knowledge questions and answers - (8 Mar 2017)

Quizballs 456 - 20 general knowledge questions and answers - (2 Mar 2017)

Quizballs 455 - 20 general knowledge questions and answers - (21 Feb 2017)

Quizballs 454 - 20 general knowledge questions and answers - (15 Feb 2017)

Quizballs 453 - 21 general knowledge questions and answers - (10 Feb 2017)

Quizballs 452 - 20 general knowledge questions and answers - (7 Feb 2017)

More clever puns - (2 Feb 2017)

Quizballs 451 - 20 general knowledge questions and answers - (2 Feb 2017)

Quizballs 450 - 20 general knowledge questions and answers - (25 Jan 2017)

Quizballs 449 - 20 general knowledge questions and answers - (17 Jan 2017)

Quizballs 448 - 20 general knowledge questions and answers - (13 Jan 2017)

Quizballs 447 - 20 general knowledge questions and answers - (5 Jan 2017)

Ethics - some definitions of the complex subject of ethics/ethical.. (29 Dec)

Older additions and updates are below.

ideas..

Every mistake, nuisance and difficult situation helps us grow and learn... While we might not accept this benefit at the time, we gain our knowledge, wisdom and strength by experiencing and overcoming challenges. We do not grow by progressing unhindered through life. Negative experiences help us and teach us in many ways. Some we can choose to accept or refuse; others come along without a choice. It's ok to get help at times - we don't need to do it all alone. Whatever, be assured that what does not kill us makes us stronger, as Nietzsche wrote it. It follows that people who avoid problems, or are always protected from challenges, do not grow and develop so much. So when the next problem comes along for you - large or small - embrace it, welcome it, and be thankful for it, because it is helping you to grow.

Increasing our openness improves everything... Paradoxically this is true. Most people imagine and practise the opposite. Here's an small easy experiment to try, to prove this for yourself - that being open, vulnerable, transparent, and giving and taking a risk, etc., produces good results: The next time you walk down a street, smile at people  - complete strangers - and say hello or good morning/afternoon. If you are walking in the same direction as someone else (and so have time to say more), actually say a bit more. Engage the other person in conversation. You will be amazed at the effect. Of course some people are too preoccupied or unhappy to respond, but very many other people will respond positively - they will be open and friendly because you have been open and friendly. Very often you will find that a conversation of considerable depth arises very quickly, with a complete stranger, because you have been open and vulnerable and positive and happy towards them. This gives the other person the freedom and creates a space for them, and removes the risks, for them to be open and friendly and engaging with you. Try it.

The more you can expose about yourself - the more you take risks with your own transparency and vulnerability, then the more you will receive from others in return.

This is an aspect of trust.

Smiling and saying hello to strangers is a small example of the power of vulnerability and related ways of behaving, which include:

  • Honesty
  • Transparency
  • Unconditional positivity towards others
  • Smiling
  • Initiating discussion
  • Being interested in other people
  • Listening to others
  • Asking questions of others, rather than making pronouncements or giving your own views/opinions
  • and lots more..

How does increasing our openness lead to good things?..

There are several reasons;

We give other people space and 'permission' to be open with us.

We increase our strength - the strength we feel ourselves, and the strength that others perceive in us - because openness correlates directly to strength, just as weakness causes people to feel closed and insecure.

Interestingly, and amazingly, we do not need to feel strong first, before we increase our openness.. We can first be open, and this then increases our strength. As we feel stronger, we can become even more open.

Think about it.. When we meet closed people, or closed organizations, do we perceive them to be secure, or insecure? We regard them as insecure. We imagine they have something to hide or protect, and are not strong enough to be open, and to risk being open. We trust them less. Conversely, when we meet someone who is open and vulnerable, do we consider this to be a sign of strength or weakness? We tend to admire their strength in feeling safe with the risks of openness and transparency. We tend to trust people who are open, and distrust people who are closed.

We can apply these principles to organizations; even very large organisations.

Openness and transparency equates to strength, and gives space for possibilities and opportunities - for positive communications and relationships - for discovery, connections, synergies, improvements, collaborations and cooperations.

Try it. Make yourself more open. Remove some protections around yourself. Treat people positively, with the belief that they will be good and positive too, and this enables them to be so.

Incidentally, Brené Brown's book Daring Greatly offers a brilliant perspective of using 'vulnerability' for personal improvement and happiness and much more. (The Amazon link produces some commission towards Businessballs website costs, thank you.)

 

Ethics... I've attempted to offer some definitions and interpretations of 'ethics' and 'ethical'. Like some other big concepts such as 'love' and 'life', the words ethics and ethical are very open to debate. Much depends on your situation. Controversial areas such as climate change, globalization, healthcare, political intervention, and equality, etc., tend to be impossible to analyse from an absolute ethical standpoint. Ethics are therefore a flexible subject, arguably more complex than life itself, as humankind increasingly finds itself addressing questions about the universe, beyond life on earth. This is not to mention questions of religious belief, which for a vast proportion of the planet still tend to determine ethical definitions and judgments. Anyway, here is the fuller piece about 'ethics' and 'ethical'. As ever I am open to contributions on the subject.

The JoHari Window Model is a major helpful concept for keeping healthy relationships, and for preventing, addressing, understanding and resolving conflicts and upsets, quite aside from its uses in training and development. Every home should have one on the kitchen wall, or stuck somewhere else so folks can see it...  the JoHari Diagram pdf is quick and easy.

Wisdom... is knowing that a new bag of sugar is best opened over a kitchen sink...

If you have one of your own original suggestions like this - not necessarily for wisdom - then please send it, and I'll perhaps add it here, suitably attributed to you of course. Send yours.

A super customer service story..

I was told a wonderful true customer service story recently. It took place in a cinema cafe, which is extremely well-run and serves fabulous food. The staff there are all fabulous too, including one man - let's call him Peter - who is extremely professional, kind, and brilliant at his work. One day a customer had cause to complain about something, and rather aggressively approached Peter at the counter, and demanded, "Who's in charge here?.." To which Peter replied:

"You are Sir, what would you like?.. "

Isn't that fantastic.

And extending the notion of questioning..

Questioning is a powerful alternative to making statements.

A good question is often much better than a defensive remark, or a counter-accusation, for all sorts of situations. Using an open question (What...?, How...? especially) is a simple and effective technique for resisting forceful or bullying pressure. Using questions, rather than statements and guesses, is also very effective for building trust, diffusing conflict, understanding situations, managing other people, teaching, training, and parenting. Traditionally, questioning is regarded as mainly a selling skill, but it's powerful and productive in virtually every circumstance involving human cooperation.

Anyone can be a leader - inspiring others, helping others, making a positive difference to someone or something. Leadership is most effective and easiest when it is adaptable. Explore different theories of leadership - they each offer adaptable methods, styles, etc.

What's the most powerful rule of negotiating?...

Have an alternative.

Be able to walk away.

This simple principle is often ignored, particularly because as buyers or sellers we all tend to focus and fixate on a single option, which quickly creates a dependence on it, which produces pressure (including time/deadline) to agree a deal, which weakens our position, and strengthens the position of the other side.

Nudge theory helps us understand why we fixate on a single option, and why the apparent desirability of a single option increases.

The Psychological Contract are additionally very useful models and tools in planning and assisting others through change.

Pareto's 80-20 Theory is very useful for problem-solving, decision-making, downsizing, optimization, streamlining, and all sorts of evaluation and change, in business, organizations, and personal life too.

Erikson's Life-Stage Theory can be extremely helpful for:

  • Understanding yourself, and how your priorities change through life.
  • Understanding this in others.
  • Teaching and exploring this with others.
  • Understanding how to motivate and relate to people of different ages.

Acronyms are brilliant and entertaining devices which offer all sorts of opportunities to add interest and amusement - and crucially impact and memorability - to training, writing and presentations.

And the acronym is just one of scores of fascinating language curiosities and effects, which help bring spoken and written words to life.

Businessballs offers other useful glossaries too:

For example see the business dictionary and the glossary of common Latin terms - again these are super resources and inspiration for training and communicating in most situations.

Are you interested in any of these new initiatives?...

We are seeking collaborations with progressive ethical organizations to advance some exciting new developments:

  • Charities working on extending L&D to the developing/disadvantaged world.
  • Government entities working on extending L&D to young people, especially unemployed/disadvantaged.
  • Employers interested in piloting new L&D management solutions - do you want your own branded in-house platform, hosting the best content and tools on leadership and management development, with sophisticated tracking, badges, and internationally recognised qualifications and accreditation?..

If your organization - anywhere in the world - is interested in any of the above please contact us. These initiatives are in partnership with Accipio.com (see next note) - with whom we already partner to offer online leadership learning qualifications. Please forward this item to anyone you know who might be interested. Thank you.

Businessballs/Accipio elearning partnership - The Accipio organization, an Institute of Leadership and Management (ILM) and Chartered Management Institute (CMI) centre, offers free audio-visual interactive eLearning modules, aligned with internationally recognised qualifications (ILM or CMI). You can attain learning points for each leadership and management eModule, and gain a Level 3 Award, Certificate or Diploma. Register with the awarding body (via Accipio), then secure enough learning points, and pass the assignments. Accreditation fees apply. Click here to access the eLeadership Academy.

additions and updates

See additions and updates archive for more materials and random browsing.

Quizballs 446 - 20 general knowledge questions and answers - (27 Dec 2016)

Quizballs 445 - 2016 Big Year Quiz - 100 general knowledge multiple-choice questions and answers (24 Dec 2016)

Quizballs 444 - Christmas and New Year Quiz - 40 fun-filled multiple-choice questions and answers (15 Dec 2016)

Quizballs 443 - 20 general knowledge questions and answers - (8 Dec 2016)

Dance - a big new article about dancing and life and work - (2 Dec 2016)

Quizballs 442 - 20 general knowledge questions and answers - (29 Nov 2016)

Quizballs 441 - 20 general knowledge questions and answers - (23 Nov 2016)

Quizballs 440 - 20 general knowledge questions and answers - (16 Nov 2016)

Quizballs 439 - 20 general knowledge questions and answers - (8 Nov 2016)

Quizballs 438 - 20 general knowledge questions and answers - (1 Nov 2016)

Fabulous New Creativity Training Book reviewed in updated Bookshop - Creative Strength Training by Jane Dunnewold - (1 Nov 2016)

Quizballs 437 - 20 general knowledge questions and answers - (27 Oct 2016)

Quizballs 436 - 20 general knowledge questions and answers - (20 Oct 2016)

Quizballs 435 - 20 general knowledge questions and answers - (12 Oct 2016)

Quizballs 434 - 20 general knowledge questions and answers - (4 Oct 2016)

Quizballs 433 - 20 general knowledge questions and answers - (27 Sep 2016)

Quizballs 432 - 20 general knowledge questions and answers - (23 Sep 2016)

Clever Funny 'Glass Half-Full/Empty' Quote (Professional Computer Programmer) - (newest last) - (19 Sep 2016)

Quizballs 431 - 20 general knowledge questions and answers - (14 Sep 2016)

Quizballs 430 - 20 general knowledge questions and answers - (7 Sep 2016)

Quizballs 432 - 20 general knowledge questions and answers - (23 Sep 2016)

Clever Funny 'Glass Half-Full/Empty' Quote (Professional Computer Programmer) - (newest last) - (19 Sep 2016)

Quizballs 431 - 20 general knowledge questions and answers - (14 Sep 2016)

Quizballs 430 - 20 general knowledge questions and answers - (7 Sep 2016)

Quizballs 429 - 20 general knowledge questions and answers - (31 Aug 2016)

Quizballs 428 - 20 general knowledge questions and answers - (24 Aug 2016)

Quizballs 427 - 20 general knowledge questions and answers - (18 Aug 2016)

Quizballs 426 - 20 general knowledge questions and answers - (10 Aug 2016)

Quizballs 425 - 20 general knowledge questions and answers - (2 Aug 2016)

Quizballs 424 - Olympic Games and Rio 2016 Olympics quiz - 40 questions and answers - (28 Jul 2016)

Peter Sharp's Extraordinary Life/Social Change Ideas - for so many reasons - (23 Jul 2016)

Quizballs 423 - 20 general knowledge questions and answers - (21 Jul 2016)

Quizballs 422 - 20 general knowledge questions and answers - (13 Jul 2016)

Quizballs 421 - 20 general knowledge questions and answers - (6 Jul 2016)

Quizballs 420 - 20 general knowledge questions and answers - (29 Jun 2016)

Quizballs 419 - 20 general knowledge questions and answers - (22 Jun 2016)

ARK - A Random act of Kindness - an acronym that changes lives and worlds - (16 Jun 2016)

Quizballs 418 - 20 general knowledge questions and answers - (16 Jun 2016)

Quizballs 417 - 20 general knowledge questions and answers - (9 Jun 2016)

Quizballs 416 - 20 general knowledge questions and answers - (3 Jun 2016)

Quizballs 415 - 20 general knowledge questions and answers - (24 May 2016)

Quizballs 414 - specialist subject quiz - Leicester Football and Leicestershire - (20 May 2016)

Quizballs 413 - 20 general knowledge questions and answers - (19 May 2016)

Quizballs 412 - 20 general knowledge questions and answers - (13 May 2016)

Quizballs 411 - 20 general knowledge questions and answers - (5 May 2016)

Quizballs 410 - 20 general knowledge questions and answers - (29 Apr 2016)

Litotes and Meiosis - ironic under-statement - fascinating additions to the grammar/language glossary - (26 Apr 2016)

Quizballs 409 - specialist subject quiz about Body Language - (21 Apr 2016)

Quizballs 408 - 20 general knowledge questions and answers - (21 Apr 2016)

Quizballs 407 - 20 general knowledge questions and answers - (11 Apr 2016)

More Funny 'Glass Half-Full/Empty' Quotes - (newest last) - (8 Apr 2016)

Quizballs 406 - 20 general knowledge questions and answers - (4 Apr 2016)

Quizballs 405 - 21 general knowledge questions and answers - (31 Mar 2016)

Quizballs 404 - 20 general knowledge questions and answers - (23 Mar 2016)

Quizballs 403 - 20 general knowledge questions and answers - (17 Mar 2016)

Quizballs 402 - 20 general knowledge questions and answers - (8 Mar 2016)

Quizballs 401 - 20 general knowledge questions and answers - (4 Mar 2016)

Quizballs 400 - specialist subject quiz about Maslow's Hierarchy of Needs - (29 Feb 2016)

Quizballs 399 - 20 general knowledge questions and answers - (24 Feb 2016)

Quizballs 398 - 20 general knowledge questions and answers - (16 Feb 2016)

Inspirational Advocate 'Glass Half-Full/Empty' Quote - (newest last) - (15 Feb 2016)

Quizballs 397 - 20 general knowledge questions and answers - (11 Feb 2016)

Quizballs 396 - 20 general knowledge questions and answers - (4 Feb 2016)

Quizballs 395 - 20 general knowledge questions and answers - (27 Jan 2016)

More Fabulous Clever and Funny 'Glass Half-Full/Empty' Quotes - (newest last) - (19 Jan 2016)

Quizballs 394 - 20 general knowledge questions and answers - (19 Jan 2016)

Quizballs 393 - 21 general knowledge questions and answers - (12 Jan 2016)

Quizballs 392 - 20 general knowledge questions and answers - (6 Jan 2016)

 

Listings of earlier additions and updates

Quizballs quiz corrections are listed separately.


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