Conflict, Negotiation and Influencing
Conflict Management

Managing Conflict in the Workplace
577
Conflicts are a natural part of working environments; however, leaders should be able to identify them and stop them developing into a situation that is negatively impactful to the team.
CPD:
24mins
Thomas-Kilmann Conflict Mode Instrument (TKI)
572
Fisher-Ury Interest-Based Relational Approach (IBR)
300
Creating an Environment of Trust and Respect
303
Conflict Management
271
Managing Conflict and Difficult Conversations
15
Negotiation

Negotiation in the Workplace
376
Negotiation is one of the most important skills of any leader; you often need to work and compromise to get what you want.
CPD:
9mins
6.6K
Influencing
Networking

Effective Networking
184
Networking is an important tool for all staff – leaders or otherwise – to share knowledge and facilitate innovation.
CPD:
6mins
Discussion

Forum: Conflict, Negotiation and Influencing
12
End of course quiz
Takeaway Task

Takeaway Task - Conflict, Negotiation and Influencing
0
CPD:
10mins