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Managing Conflict in the Workplace
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577

Conflicts are a natural part of working environments; however, leaders should be able to identify them and stop them developing into a situation that is negatively impactful to the team. 

CPD: 24mins
Thomas-Kilmann Conflict Mode Instrument (TKI)
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572
Fisher-Ury Interest-Based Relational Approach (IBR)
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300
Video: The walk from "no" to "yes" - William Ury
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818
Creating an Environment of Trust and Respect
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303
Conflict Management
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271
Managing Conflict and Difficult Conversations
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15
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Negotiation in the Workplace
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376

Negotiation is one of the most important skills of any leader; you often need to work and compromise to get what you want. 

CPD: 9mins
How to Negotiate
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6.6K
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How to Influence Others
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565

Influencing is about using your communication and emotional intelligence skills to nudge others in the direction of the results you require. 

CPD: 10mins
Influence Versus Manipulation
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725
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Introduction to Nudge Theory
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2
CPD: 10mins
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Effective Networking
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184

Networking is an important tool for all staff – leaders or otherwise – to share knowledge and facilitate innovation. 

CPD: 6mins
Video: Rediscovering Personal Networking
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Networking
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34.1K
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Forum: Conflict, Negotiation and Influencing
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Test Your Knowledge on Conflict, Negotiation and Influencing
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  • The activity Managing Conflict in the Workplace is marked complete
  • The activity Thomas-Kilmann Conflict Mode Instrument (TKI) is marked complete
  • The activity Conflict Management is marked complete
  • The activity Fisher-Ury Interest-Based Relational Approach (IBR) is marked complete
  • The activity Creating an Environment of Trust and Respect is marked complete
  • The activity Managing Conflict and Difficult Conversations is marked complete
  • The activity Negotiation in the Workplace is marked complete
  • The activity How to Influence Others is marked complete
  • The activity Effective Networking is marked complete
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CPD: 24mins
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Get Accredited
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Takeaway Task - Conflict, Negotiation and Influencing
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CPD: 10mins