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198

Conflicts are a natural part of working environments; however, leaders should be able to identify them and stop them developing into a situation that is negatively impactful to the team. 

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93

Negotiation is one of the most important skills of any leader; you often need to work and compromise to get what you want. 

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191

Influencing is about using your communication and emotional intelligence skills to nudge others in the direction of the results you require. 

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55

Networking is an important tool for all staff – leaders or otherwise – to share knowledge and facilitate innovation.