Customer Relationship Management
This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.
Customer Service: Code of Practice and Role Development
Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and&…Read More
Customer Prospect Priority Matrix
Downloadable customer prospect priority matrix. Use this matrix to prioritise your customer or prospect investment and development activity. Use your…Read More