• Customer Relationships

    This course will provide learners with an improved understanding of how to manage customer relationships for a more successful business. This includes: general customer-manager relationship training, how to handle customer complaints, customer service code of practice, and further resources to enhance your learning.

    Featured Resources

    Course Module Image

    Article

    CRM (Customer Relationship Management)

    CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management

    Course Module Image

    Article

    Customer Service: Code of Practice and Role Development

    Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and poor customer service case study.



      • Customer Relationship Management - (4)

        This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.

          Wiki

          CRM (Customer Relationship Management)

          CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management

          Wiki

          Responding to Customer Complaints

          Writing complaints letters - examples of how to write good complaints letters.

          Wiki

          Customer Service: Code of Practice and Role Development

          Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and poor customer service case study.

          Folder

          Customer Prospect Priority Matrix

          Downloadable customer prospect priority matrix. Use this matrix to prioritise your customer or prospect investment and development activity. Use your own criteria to grade your A, B, and C products and customers/prospects (eg., size, growth potential, 'fit', value, margin, etc) and insert customers/prospects into the relevant boxes. Box numbers signify priority in terms of development investment and resource allocation (1 = highest, 5 = lowest). Dark boxes offer less return on investment. See also the Boston Matrix.