This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.

Accipio Accelerate
CRM (Customer Relationship Management)
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CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management
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Responding to Customer Complaints
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Writing complaints letters - examples of how to write good complaints letters.
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Customer Service: Code of Practice and Role Development
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Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and&Read More
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Customer Prospect Priority Matrix
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Downloadable customer prospect priority matrix. Use this matrix to prioritise your customer or prospect investment and development activity. Use yourRead More