This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.

Accipio Accelerate
0
CRM (Customer Relationship Management)

CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management

Accipio Accelerate
0
5
Responding to Customer Complaints

Writing complaints letters - examples of how to write good complaints letters.

Accipio Accelerate
0
5
Customer Service: Code of Practice and Role Development

Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and poor customer service case study.

Folder
20
Customer Prospect Priority Matrix

Downloadable customer prospect priority matrix. Use this matrix to prioritise your customer or prospect investment and development activity. Use your own criteria to grade your A, B, and C products and customers/prospects (eg., size, growth potential, 'fit', value, margin, etc) and insert customers/prospects into the relevant boxes. Box numbers signify priority in terms of development investment and resource allocation (1 = highest, 5 = lowest). Dark boxes offer less return on investment. See also the Boston Matrix.