This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.
CRM (Customer Relationship Management)
0.0
(0)
70.8K
Responding to Customer Complaints
5.0
(1)
327.2K
Customer Service: Code of Practice and Role Development
5.0
(1)
107.2K
Customer Prospect Priority Matrix
0.0
(0)
863

Downloadable customer prospect priority matrix. Use this matrix to prioritise your customer or prospect investment and development activity. Use your own criteria to grade your A, B, and C products and customers/prospects (eg., size, growth potential, 'fit', value, margin, etc) and insert customers/prospects into the relevant boxes. Box numbers signify priority in terms of development investment and resource allocation (1 = highest, 5 = lowest). Dark boxes offer less return on investment. See also the Boston Matrix.