• Customer Relationships

    This course will provide learners with an improved understanding of how to manage customer relationships for a more successful business. This includes: general customer-manager relationship training, how to handle customer complaints, customer service code of practice, and further resources to enhance your learning.

    Featured Resources

    Course Module Image

    Article

    CRM (Customer Relationship Management)

    Course Module Image

    Article

    Customer Service: Code of Practice and Role Development



      • Customer Relationship Management - (4)

        This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.

          Article

          CRM (Customer Relationship Management)

          Article

          Responding to Customer Complaints

          Article

          Customer Service: Code of Practice and Role Development

          Folder

          Customer Prospect Priority Matrix