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    Customer, Partner and Stakeholder Management

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    3. Customer, Partner and Stakeholder Management

     

    What is Customer, Partner and Stakeholder Management?

    This course will provide learners with an improved understanding of how to manage relationships for a more successful business. 

    Customer management includes: general customer-manager relationship training, how to handle customer complaints, customer service code of practice, and further resources to enhance your learning.

    Partner management will focus on the background to business partnerships, why organisations enter them, and how to manage them for mutually-beneficial outcomes.

    Stakeholder management will examine the key types of stakeholders that are encountered in regular business operations and one-off projects, and how to manage their input and influence in order to get results.

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    Customer Service: Code of Practice and R...
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    CRM (Customer Relationship Management)
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    Customer Relationship Management

    This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.

    Accipio Accelerate
    CRM (Customer Relationship Management)
    Accipio Accelerate
    Responding to Customer Complaints
    Accipio Accelerate
    Customer Service: Code of Practice and Role Development
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    Customer Prospect Priority Matrix

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