All Resources

      • Performance Management - (5)

        This section outlines various models, techniques and tips to manage performance within small and large; high and low-performing teams. The knowledge and skills gained will aid in maximising the potential and productivity of yourself and your team.

          Wiki

          Performance Management

          Managing performance requires us to reconcile caring for and developing our people with ensuring that departmental and organisational aims are achieved. Managing performance requires us to strike a balance between compassion and accountability.

          Wiki

          Balanced Scorecard

          A Balanced Scorecard approach is to take a holistic view of an organization and co-ordinate MDIs so that efficiencies are experienced by all departments and in a joined-up fashion.

          Wiki

          People Performance Potential Model

          A simple group profiling matrix tool for teams and organisations.

          Wiki

          Business Process Modelling

          Business Process Modelling (BPM) is a modern term and methodology which has evolved through different stages and names, beginning during the 'division of labour' of the late 1700s, when manufacturing first moved into factories from cottage industry.

          Wiki

          Performance Management: Tips and Techniques

          Performance Management is widely regarded as the responsibility of managers. However, it is a two-way street - both manager and employee are required to align their approaches to performance management to achieve optimal results.

      • Quality Management - (2)

        This section outlines the processes and techniques involved in developing an efficient and successful quality management strategy and procedure.

      • Training Resources - (4)

        This section contains an extensive array of resources for training, performance and quality management - including templates and samples.

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          Training Evaluation Tools

          Downloadable evaluation tool to assess training.

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          Training Feedback

          Questionnaire for training feedback.

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          Three Test Behaviour Assessment

          Downloadable three test behaviour assessment. See functional and Arabic language versions here.

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          Training Needs Analysis

          Manager and employee training needs analysis templates - free and downloadable. Use this to identify the areas in which individuals at all levels of your organisation may need to develop their skills, knowledge or expertise. This can subsequently be used to train employees and managers to fill skill gaps and to reach their full potential.