All Resources

      • Performance Management

        This section outlines various models, techniques and tips to manage performance within small and large; high and low-performing teams. The knowledge and skills gained will aid in maximising the potential and productivity of yourself and your team.

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          Managing performance requires us to reconcile caring for and developing our people with ensuring that departmental and organisational aims are achieved. Managing performance requires us to strike a balance between compassion and accountability.

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          A Balanced Scorecard approach is to take a holistic view of an organization and co-ordinate MDIs so that efficiencies are experienced by all departments and in a joined-up fashion.

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          A simple group profiling matrix tool for teams and organisations.

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          Business Process Modelling (BPM) is a modern term and methodology which has evolved through different stages and names, beginning during the 'division of labour' of the late 1700s, when manufacturing first moved into factories from cottage industry.

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          Performance Management is widely regarded as the responsibility of managers. However, it is a two-way street - both manager and employee are required to align their approaches to performance management to achieve optimal results.

      • Quality Management

        This section outlines the processes and techniques involved in developing an efficient and successful quality management strategy and procedure.

      • Training Resources

        This section contains an extensive array of resources for training, performance and quality management - including templates and samples.

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          Downloadable evaluation tool to assess training.

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          Questionnaire for training feedback.

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          Downloadable three test behaviour assessment. See functional and Arabic language versions here.

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          Manager and employee training needs analysis templates - free and downloadable. Use this to identify the areas in which individuals at all levels of your organisation may need to develop their skills, knowledge or expertise. This can subsequently be used to train employees and managers to fill skill gaps and to reach their full potential.