Topic outline
- Performance Management
Performance Management
Managing performance requires us to reconcile caring for and developing our people with ensuring that departmental and organisational aims are achieved. Managing performance requires us to strike a balance between compassion and accountability.
A Balanced Scorecard approach is to take a holistic view of an organization and co-ordinate MDIs so that efficiencies are experienced by all departments and in a joined-up fashion.
A simple group profiling matrix tool for teams and organisations.
Business Process Modelling (BPM) is a modern term and methodology which has evolved through different stages and names, beginning during the 'division of labour' of the late 1700s, when manufacturing first moved into factories from cottage industry.
- Quality Management*
Quality Management*
Quality management history, gurus, TQM theories, process improvement, and organizational 'excellence'
Six Sigma is now according to many business development and quality improvement experts, the most popular management methodology in history.
- Training*
Training*