This section outlines various models, techniques and tips to manage performance within small and large; high and low-performing teams. The knowledge and skills gained will aid in maximising the potential and productivity of yourself and your team.

Performance Management Techniques
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Motivational Theories and Models
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Herzberg's Two-Factor Theory
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Maslow's Hierarchy of Needs
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Mcclelland's Achievement Motivation
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Giving Feedback
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Identifying and Addressing Underperformance
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Plan-Do-Check-Act (PDCA)
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Dealing with Disciplinary Issues
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Identifying and Managing Talent
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Coaching Models
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Using Talent Management to meet Organisational Objectives
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Setting Bonuses
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This section outlines the processes and techniques involved in developing an efficient and successful quality management strategy and procedure.

Lean Production
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Kaizen
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Six Sigma is now according to many business development and quality improvement experts, the most popular management methodology in history.

This section contains an extensive array of resources for training, performance and quality management - including templates and samples.

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Downloadable evaluation tool to assess training.

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Questionnaire for training feedback.

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Downloadable three test behaviour assessment. See functional and Arabic language versions here.

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Manager and employee training needs analysis templates - free and downloadable. Use this to identify the areas in which individuals at all levels of your organisation may need to develop their skills, knowledge or expertise. This can subsequently be used to train employees and managers to fill skill gaps and to reach their full potential.