In this section we are going to explore emotional intelligence, often shortened to EI or EQ (emotional quotient). We will cover what is meant by emotional intelligence, the theories that support emotional intelligence and its application to raising self-awareness.

eLearning
What are Emotional and Social Intelligence?
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  1. What is emotional and social intelligence?
  2. How does ESI affect us at work?

CPD: 3mins
eLearning
Emotional Intelligence
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CPD: 10mins
Article
Emotional Intelligence (EQ)
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Article
Emotional Freedom Techniques (EFT)
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Emotional Freedom Techniques - commonly abbreviated to EFT - is a modern and growing form of personal development and therapy.

This section explores the various models of emotional and social intelligence for learners to directly apply to their leadership duties. 

eLearning
Emotional and Social Intelligence Models
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  1. Mayer et al.
  2. Goleman
  3. Bar-On
  4. ESI and leadership skills
  5. Summary
  6. Further reading

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Goleman's 5 Elements of EQ
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Empathy
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eLearning
The Chimp Paradox
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Emotional Freedom Techniques (EFT)
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Psychological Flow in the Professional Environment
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Main Theories of Emotional and Social Intelligence
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Goleman's theory identifies four components:

  • Social awareness – the ability to have empathy and understand other people’s emotions and feelings. This section is explored below. 
  • Self-awareness – the conscious knowledge of our character, beliefs, emotions, qualities and desires. Click here to find out more. 
  • Self-management and motivation – the ability to stay calm under pressure and stay motivated to achieve goals. Click here to find out more. 
  • Relationship skills – the ability to influence, negotiate, communicate, build rapport and develop networks. Click here to find out more. 

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Video: Social Intelligence
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Transactional Analysis - Eric Berne
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Neuro-Linguistic Programming
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Body Language
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Charisma: elements, development
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Four Levels of Listening
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Graphology: Handwriting Analysis
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This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships. 

Forum
Forum: Emotional Intelligence
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URL
Get Accredited
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Takeaway Task - Emotional Intelligence
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CPD: 10mins