Aggression and Violence

Course: Aggression and Violence | BusinessBalls: Leadership, Compliance, Soft Skills Training

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    Course overview

    In an ideal world, no-one would have to face aggression and violence at all. Unfortunately, many of us are faced with it at work, sometimes on a daily basis, whether from a customer or service user, or even from a colleague or boss. No matter the source, it isn’t pleasant and can be extremely stressful, affecting performance, personal relationships, mental health and also your wellbeing.

    Learning objectives:

    • Identifying the warning signs
    • Handling difficult situations
    • Protecting yourself from harm
    • Consequences of not tackling the issue

    Course resources

    Complete the eModule to gain your certificate (subscription required). 

    
    

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