Course overview

In an ideal world, no-one would have to face aggression and violence at all. Unfortunately, many of us are faced with it at work, sometimes on a daily basis, whether from a customer or service user, or even from a colleague or boss. No matter the source, it isn’t pleasant and can be extremely stressful, affecting performance, personal relationships, mental health and also your wellbeing.

Learning objectives:

  • Identifying the warning signs
  • Handling difficult situations
  • Protecting yourself from harm
  • Consequences of not tackling the issue

Course resources

Complete the eModule to gain your certificate (subscription required).