All Resources

      • Customer and Stakeholder Relationship Management - (3)

        This section will discuss various approaches to customer, partner and stakeholder relationship management. 

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          Transactional Analysis - Eric Berne

          Transactional Analysis is one of the most accessible theories of modern psychology. Transactional Analysis was founded by Eric Berne, and the famous 'parent-adult-child' theory is still being utilised and developed today. 

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          Networking

          Business networking is an effective low-cost marketing method for developing sales opportunities and contacts, based on referrals and introductions - either face-to-face at meetings and gatherings, or by other contact methods such as phone, email, and increasingly social and business networking websites.

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          How to Negotiate

          These negotiation techniques are primarily for sales, but apply also to other negotiations, such as debt negotiation, contracts negotiating, buying negotiations, salary and employment contracts negotiations, and to an extent all other negotiating situations. 

      • Collaborative Working Techniques - (1)

        This section will discuss techniques for improved collaboration and team dynamics.

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          The Psychological Contract

          The Psychological Contract is an increasingly relevant aspect of workplace relationships and wider human behaviour. Descriptions and definitions of the Psychological Contract first emerged in the 1960s, notably in the work of organizational and behavioural theorists Chris Argyris and Edgar Schein. Many other experts have contributed ideas to the subject since then, and continue to do so, either specifically focusing on the the Psychological Contract, or approaching it from a particular perspective, of which there are many. The Psychological Contract is a deep and varied concept and is open to a wide range of interpretations and theoretical studies.

          This resource covers the theory of psychological contracts in organizational employment - and wider 'psychological contracting' in relationships, communications and societies - and the psychological contract 'iceberg' diagram.

      • Conflict Management - (1)

        This section will discuss the implications of conflict and techniques utilised in conflict resolution.

      • Emotional Intelligence - (6)

        This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships. 

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          Emotional Intelligence (EQ)

          Emotional Intelligence - EQ - is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'.

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          Empathy

          Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.

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          Charisma: elements, development

          A strong charismatic personal presence is useful for leading, teaching, selling, speaking, and relationships of all sorts. Having a charismatic force of character is also useful for defending yourself and others, and for negotiating, complaining, and seeking redress - especially when directed to a higher authority or someone who thinks they're better than you.

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          Neuro-Linguistic Programming

          NLP - neuro-linguistic programming - free training introduction, NLP principles and techniques guide.

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          Emotional Freedom Techniques (EFT)

          Emotional Freedom Techniques - commonly abbreviated to EFT - is a modern and growing form of personal development and therapy.

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          Four Levels of Listening

          Otto Scharmer's 4 Levels of Listening is a simple model for leadership development, and for gaining a greater understanding of interactions between individuals within an organisation.