• Building Relationships

    This course will provide learners with an understanding of relationship management, collaborative working and conflict management. It will provide training on how to engage and interact with other individuals, including stakeholders and potential customers, and how to cooperate in order to maximise the potential of yourself and your team. With regards to this, theories of emotional intelligence and empathy will be outlined, and it will be explained how to apply them in workplace and everyday scenarios to achieve optimal results.

    Featured Resources

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    Article

    Transactional Analysis - Eric Berne

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    Article

    How to Negotiate

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    Article

    Resolving employment disputes

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    Article

    Empathy



      • Customer and Stakeholder Relationship Management - (3)

        This section will discuss various approaches to customer, partner and stakeholder relationship management. 

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          Transactional Analysis - Eric Berne

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          Networking

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          How to Negotiate

      • Collaborative Working Techniques - (1)

        This section will discuss techniques for improved collaboration and team dynamics.

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          The Psychological Contract

      • Conflict Management - (1)

        This section will discuss the implications of conflict and techniques utilised in conflict resolution.

      • Emotional Intelligence - (5)

        This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships. 

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          Emotional Intelligence (EQ)

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          Empathy

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          Charisma: elements, development

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          Neuro-Linguistic Programming

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          Emotional Freedom Techniques (EFT)