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- Customer and Stakeholder Relationship Management
This section will discuss various approaches to customer, partner and stakeholder relationship management.
You need to log in to like resourcesYou need to log in to pin resourcesBusiness networking is an effective low-cost marketing method for developing sales opportunities and contacts, based on referrals and introductions - either face-to-face at meetings and gatherings, or by other contact methods such as phone, email, and increasingly social and business networking websites.
You need to log in to like resourcesYou need to log in to pin resourcesThese negotiation techniques are primarily for sales, but apply also to other negotiations, such as debt negotiation, contracts negotiating, buying negotiations, salary and employment contracts negotiations, and to an extent all other negotiating situations.
- Collaborative Working Techniques
This section will discuss techniques for improved collaboration and team dynamics.
You need to log in to like resourcesYou need to log in to pin resourcesThe Psychological Contract is an increasingly relevant aspect of workplace relationships and wider human behaviour. Descriptions and definitions of the Psychological Contract first emerged in the 1960s, notably in the work of organizational and behavioural theorists Chris Argyris and Edgar Schein. Many other experts have contributed ideas to the subject since then, and continue to do so, either specifically focusing on the the Psychological Contract, or approaching it from a particular perspective, of which there are many. The Psychological Contract is a deep and varied concept and is open to a wide range of interpretations and theoretical studies.
This resource covers the theory of psychological contracts in organizational employment - and wider 'psychological contracting' in relationships, communications and societies - and the psychological contract 'iceberg' diagram.
- Conflict Management
This section will discuss the implications of conflict and techniques utilised in conflict resolution.
- Emotional Intelligence
This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships.
You need to log in to like resourcesYou need to log in to pin resourcesA strong charismatic personal presence is useful for leading, teaching, selling, speaking, and relationships of all sorts. Having a charismatic force of character is also useful for defending yourself and others, and for negotiating, complaining, and seeking redress - especially when directed to a higher authority or someone who thinks they're better than you.
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