• Building Relationships

    This course will provide learners with an understanding of relationship management, collaborative working and conflict management. It will provide training on how to engage and interact with other individuals, including stakeholders and potential customers, and how to cooperate in order to maximise the potential of yourself and your team. With regards to this, theories of emotional intelligence and empathy will be outlined, and it will be explained how to apply them in workplace and everyday scenarios to achieve optimal results.

    Featured Resources

    Course Module Image

    Article

    Transactional Analysis - Eric Berne

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    Article

    How to Negotiate

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    Article

    Resolving employment disputes

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    Article

    Empathy



      • Customer and Stakeholder Relationship Management - (3)

        This section will discuss various approaches to customer, partner and stakeholder relationship management. 

          Article

          Transactional Analysis - Eric Berne

          Article

          Networking

          Article

          How to Negotiate

      • Collaborative Working Techniques - (1)

        This section will discuss techniques for improved collaboration and team dynamics.

          Article

          The Psychological Contract

      • Conflict Management - (1)

        This section will discuss the implications of conflict and techniques utilised in conflict resolution.

      • Emotional Intelligence - (5)

        This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships. 

          Article

          Emotional Intelligence (EQ)

          Article

          Empathy

          Article

          Charisma: elements, development

          Article

          Neuro-Linguistic Programming

          Article

          Emotional Freedom Techniques (EFT)