Building Relationships
This section will discuss various approaches to customer, partner and stakeholder relationship management.
There are a number of skills which are crucial for the effective management of customer, partner and stakeholder relationships.
This section will discuss techniques for improved collaboration and team dynamics.
Transactional Analysis is one of the most accessible theories of modern psychology. Transactional Analysis was founded by Eric Berne, and the famous 'parent-adult-child' theory is still being utilised and developed today.
Why do we work together, instead of approaching tasks alone? Sometimes, this may seem obvious; but often, it will not. Here we will explore some of the most crucial reasons why collaboration is of benefit to organisations and people.
This section will discuss the implications of conflict and techniques utilised in conflict resolution.
Conflicts are a natural part of working environments; however, leaders should be able to identify them and stop them developing into a situation that is negatively impactful to the team.
This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships.
Emotional and Social Intelligence (ESI) is an important concept in Leadership and Management, and provides a framework by which we can base our understanding of and interactions with others.
There are a number of theories regarding emotional and social intelligence (EQ/ESI/EI) - the three below are the most commonly-cited.
Networking is an important tool for all staff – leaders or otherwise – to share knowledge and facilitate innovation.
Negotiation is one of the most important skills of any leader; you often need to work and compromise to get what you want.