free management and business quiz
questions and answers - for team games, learning and fun
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quizballs 5 - management and
business quiz - free quiz questions and answers
Information about all of these subjects is on the
main businessballs
website. A search tool is at the foot of the home page.
What psychological methodology does NLP stand
for? Neuro-Linguistic Programming
David McLelland's motivational theory identified
three principal motivational needs which he said each of us possesses to
varying degrees, and which characterise our motivational behaviour; what are
these three motivational needs? Achievement (n-ach), the need to achieve
things; Authority/Power (n-pow), the need to have impact, influence and
authority; and Affiliation (n-affil), the need for relationships, interaction
and acceptance among other people (or words to similar effect as these
definitions)
Which organisation produces the UK's ABC1C2 (etc)
Social Grade Classifications Statistics? NRS Ltd (National Readership
Survey)
What does the selling acronym AIDA stand for?
Attention, Interest, Desire, Action
Who developed the 'Equity Theory' of job
motivation in the 1960's? J Stacey Adams
What does the financial abbreviation P&L
stand for? Profit and Loss (Profit and Loss Account)
Who developed the ten stages of corporate life
cycle, starting with Courtship and Infancy and ending in Bureaucracy and Death?
Dr Ichak Adizes
The Ansoff matrix correlates what two aspects of
business development from the 'new' and 'existing' perspectives? Products and
Markets
In selling and communications, what do 'open
questions' generally achieve? Open questions gather information, improve
understanding, and build rapport by encouraging the other person to talk and
explain things, including how they feel about things.
Albert Mehrabian researched and published a now
widely referenced set of statistics for the effectiveness of spoken
communications; what three types of communication did he identify and what
percentages for each did he attach to each type in terms of the percentage of
meaning (or understanding) that each communication type conveyed from person to
person in his study? Mehrabian's research stated that: 7% of meaning conveyed
is in the words that are spoken; 38% of meaning conveyed is in the way that the
words are said (paralinguistic); and 55% of meaning conveyed is in facial
expression.
In business accounts and financial reporting,
expenses which change according to scale of performance or usage or demand are
known as what? Variable Costs
What is the name of Ingham and Luft's model and
theory which deals with hidden and open areas of knowledge about a person? The
Johari Window
The '360 degree' appraisal method collects
feedback from whom, about whom? A '360 Degree' feedback appraisal collects the
views from people who work with the appraisee, about the appraisee, including
subordinates, peers, upline managers; effectively anyone who comes into contact
with the appraisee and who is happy to provide constructive feedback about the
appraisee's strengths and areas for improvement
What are the four levels of learning evaluation
defined in Donald Kirkpatrick's model? 1. Enjoyment; 2. Transfer of learning;
3. Application of learning; 4. Effect of application (or words to the same
effect as these four definitions)
What is the correct ascending order of these
human needs according to Maslow's Hierarchy of Needs: Esteem, Safety,
Belongingness and Love, Self-Actualisation, Biological and Physiological?
Biological and Physiological Needs (basic life needs - shelter, food, drink,
sleep, etc); Safety Needs (security, protection, law, etc); Belongingness and
Love Needs (family, affection, relationships, etc); Esteem Needs (achievement,
status, responsibility, reputation, etc); Self-Actualisation (personal growth,
self-fulfilment, etc)
What part of our brains typically handles
process-type functions, according to brain theorists such as Katherine
Benziger? Left Basal (left rear)
What does the accounting acronym FIFO mean? First
In First Out (a convention for writing down the balance sheet value of assets
of the same type - oldest are written-off first)
One of the most effective and efficient forms of
marketing is abbreviated to the initials WOM; what is it? Word Of
Mouth
Bloom's Taxonomy of Learning Domains divides
learning development into three main aspects: Cognitive, Affective and
Psychomotor; what might these three aspects of personal development more
commonly be called? Knowledge, Attitude, Skills
Who wrote the Seven Habits of Highly Effective
People? Dr Stephen Covey
The 'Big Five' personality dimensions, by which
modern day psychologists believe every person's personality and behaviour
tendencies can be measured are commonly abbreviated to the OCEAN acronym; what
does OCEAN stand for? Openness to experience, Conscientiousness,
Extraversion/introversion, Agreeableness, Neuroticism.
What are the four metaphorical terms used to
describe products/services in Boston Matrix model according to market share and
market maturity? Dog, Cash Cow, Problem Child and Star (or Rising
Star)
The financial ratio which divides a company's
'liquid assets' by 'current liabilities' is known by what popular term? Acid
Test (or 'Quick Ratio')
What three important things should be confirmed
and understood before conducting a brainstorming ideas session? The purpose or
aim of the exercise; a time limit; the fact that all ideas are welcome and to
be respected (ie., sometimes the craziest-sounding ideas are the best
ones).
What does the SWOT stand for in SWOT analysis?
Strengths, Weaknesses, Opportunities, Threats
What are the 'Four Functional Types' within Carl
Jung's theory? Thinking, Feeling, Sensation, Intuition
With what was the Kyoto Summit concerned? Global
climate change (in other words, greenhouse gas emissions)
What are the four sequential stages of the
'conscious competence' learning model? 1. Unconscious Incompetence, 2.
Conscious Incompetence, 3. Conscious Competence, 4. Unconscious
Competence
What is the '1st Law of Cybernetics' (aka the
'Law of Requisite Variety')? "The unit within the system with the most
behavioural responses available to it controls the system." (or words to that
effect)
What are the four main 'Temperament' types called
within David Keirsey's Temperaments personality theory? Artisan, Idealist,
Guardian, Rational/Rationalist
According to the Tannenbaum and Schmidt theory
relating to delegation and team development, what must be reduced in order for
the team's area of freedom (and growth) to increase? The manager's use of
authority
What does the financial term ROI stand for?
Return On Investment
Whose experiential learning theory comprises the
learning styles named: Concrete Experience (feeling); Abstract
Conceptualization (thinking); Active Experimentation (doing); and Reflective
Observation (watching)? David Kolb
Daniel Goleman was responsible for popularising
and defining what management and behavioural concept in his eponymously titled
(ie., the title is also the subject) 1995 book? Emotional Intelligence
What is psychometrics? The science of measuring
(or testing) personality type (or mental abilities)
What is the management technique that is commonly
abbreviated to MBWA? Management By Walking About (or Wandering Around) - the
term is generally attributed to Tom Peters (In Search Of Excellence, 1982)
although it was probably part of a new management ideology first pioneered by a
few bright American companies as far back as the 1940's
Large size hand-writing generally indicates what
characteristics in the personality of the writer? Extraverted or out-going
nature
Since October 2004, UK employers must follow a
minimum process of three-stages for handling disputes with employees, including
disciplinary and grievance matters; what are the basic minimum three stages
required? 1. Write a letter to the employee explaining the issue; 2. Have a
meeting with the employee to discuss the issue; 3. Hold or offer an appeal
meeting with the employee if required.
Douglas McGregor defined two main styles of
management; what did he call them and how are each of the two styles typified?
X-Theory (or Theory-X) which is authoritarian, autocratic and repressive; and
Y-Theory (or Theory-Y) which is participative, delegating, and developmental
(or words to similar effect as these two descriptions)
Bruce Tuckman's theory about team development
uses what four sequential rhyming words to describe the four stages of a
group's progression? Forming, Storming, Norming, Performing
What are Howard Gardner's seven (original)
Multiple Intelligences? Linguistic (words and language), Logical-Mathematical
(logic and numbers), Musical (music, sound, rhythm), Bodily-Kinesthetic (body
movement control), Spatial-Visual (images and space), Interpersonal (other
people's feelings), Intrapersonal (self-awareness)
According to Herzberg's motivational theory,
which of these are 'hygiene needs' (or 'maintenance factors') and which are
true 'motivators': work conditions, salary, achievement, advancement, work
itself, responsibility, company car, status, recognition, and personal growth?
Of the examples listed, hygiene needs are: work conditions, salary, company
car, status. True motivators in the list are achievement, recognition, work
itself, responsibility, advancement, and personal growth.
What does VAK stand for in the learning styles
theory? Visual, Auditory, Kinesthetic/Kinaesthetic (three different learning
styles or methods - seeing, listening, doing)
What does the business acronym IPO stand for?
Initial Public Offering, meaning the initial sale of privately owned equity
(stock or shares) in a company via the issue of shares to the public and other
investing institutions
What does the PEST stand for in PEST analysis?
Political, Economical, Social, Technological
What do 'open questions' typically begin with?
Open questions typically begin with Who, What, How, When, Where, and Why, (or
for particularly capable or intelligent respondents, 'Tell me
about...')
What visionary management thinker wrote The Age
Of Unreason and The Empty Raincoat? Charles Handy
What are the names of the (nine) Belbin 'team
roles'? Coordinator (was called 'Chairman'), Shaper, Plant, Monitor-Evaluator,
Implementer (was called 'Company Worker'), Resource Investigator, Team Worker,
Completer-Finisher, Specialist
In marketing, what are the The Four P's? Product,
Price, Promotion, Place.
A lot of the traditional 20th century sales
theory and training was influenced by the 1937 book 'How to Win Friends and
Influence People'; who wrote it? Dale Carnegie.
How did you do? (Scores and grading have absolutely
no scientific basis whatsoever - it's for fun.)
0-10 - you've made an excellent start and you have
some exciting and fascinating learning ahead of you
11-20 - pretty good - you could run a small team or
department and fair sized general store at weekends
21-30 - very good - you could run a small company or
a biggish department and do a bit of part-time consultancy
31-40 - seriously impressive - you could run a
biggish company or a small country and perhaps both
41-45 - outstandingly brilliant - you are probably a
professor of management at Harvard
46-50 - unbelievable - you should be running the
businessballs website
Information about all of these subjects is on the
main businessballs
website. A search tool is at the foot of the home page.
quizballs 5 - free tough business
and management quiz
questions
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