A collection of free downloadable resources to support performance management, training evaluation, quality management, and people development. All files are free to use for personal and professional development purposes.
Performance Appraisal
- Performance Appraisal Form (PDF) · editable Word version (DOC) — Standard appraisal form template.
- 360-Degree Feedback Template (PDF) · Excel version (XLS) — Multi-rater feedback templates.
- People Performance Potential Model (PDF) · example questionnaire (PDF) — Performance/potential matrix tool.
Skills and Training Needs Analysis
- Manager Skill-Set Assessment (PDF) · working version (XLS) — Capability assessment for managers.
- Manager Training Needs Analysis (PDF) · working version (XLS) — Training needs analysis tool for managers.
- Skill-Set Assessment — sales/management/commercial role (PDF) · working version (XLS) — Role-specific competency assessment.
- Skill-Set and Behaviour-Set Assessment Template (PDF) · working version (XLS) — Combined skills and behaviour assessment.
- Training Needs Analysis Sample (PDF) · working version (XLS) — Sample TNA document.
- Training Needs Analysis Template Tool (PDF) · working version (XLS) — Group-level TNA spreadsheet.
Training Evaluation
- Training Evaluation Toolkit (PDF) — Set of free learning evaluation and follow-up tools by W. L. Rae.
- Quick Training Feedback Form (PDF) — Short post-training feedback template.
- Three-Test Behaviour Assessment — example (PDF) — Worked example of the before-and-after evaluation method.
Quality Management (TQM)
DTI-published case studies and reference papers on Total Quality Management. © Crown Copyright.
- Total Quality Management Overview (PDF)
- Quality Management History (PDF)
- TQM Implementation Blueprint (PDF)
- TQM Process Management (PDF)
- TQM Process Improvement Tools (PDF)
- TQM Self-Assessment Awards (PDF)
- TQM Benchmarking (PDF)
- Six Sigma DTI Factsheet (PDF)
TQM Case Studies
- Airedale TQM Case Study (PDF)
- Appor TQM Case Study (PDF)
- BAE+Waer TQM Case Study (PDF)
- BT TQM Case Study (PDF)
- Hydrapower TQM Case Study (PDF)
- Lakeside TQM Case Study (PDF)
- Mortgage Express TQM Case Study (PDF)
- Spembly TQM Case Study (PDF)
- Spring Farm TQM Case Study (PDF)
- TQM GSM Case Study (PDF)
- Vista TQM Case Study (PDF)
Other
- Business Process Model — example diagram (PDF) — Reference diagram.
- Delegation SMART Task Form (PDF) — SMART-format delegation template.
See Also
- Free Leadership Resources Index — Site-wide hub of all downloadable resources.
- Performance Management course — Articles, models, and theory.