This course will cover the capability of the Customer, Partner and Stakeholder Management, focusing on how leaders can utilise effective relationship building skills to develop rapport and successfully manage business relationships. The key sections which we will consider are:


  • the core skills required for effective business relationships;
  • the management of relationships with customers;
  • the management of relationships with stakeholders, and;
  • the management of relationships with business partners.


Why are business relationships important and which kinds of relationships exist?

Organisations, and the individual staff or leaders within them, do not operate entirely in a self-contained environment. Instead of isolation, both organisations and their employees or leaders will operate a number of different business relationships with multiple individuals and agencies. These individuals and agencies can generally be broken down into one of three categories:


  1. Customers â€“ those who purchase or utilise products or services from a business. These can be internal (other teams, divisions and departments within the organisation), or external (individuals/companies outside the organisation). 
  2. Partners – business partners refer to organisations or representatives who enter into a professional relationship for their mutual benefit. These are usually operated over the long term in order to maximise effectiveness, with both parties sharing the rewards and/or risks between them for the duration. 
  3. Stakeholders – anyone else who has an interest in an organisation or its specific activities. In general, this covers internal staff, but also external suppliers, shareholders, contractors, government agencies, any nearby/local residents, and even also encompasses customers as a subset. Their interest in activities can therefore vary significantly, but it is still crucial that relationships are maintained and solidified with each identified stakeholder group.  

This section discusses the core skills required for relationship management, and the significance of a respectful environment and the happiness and performance of the workforce.


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eLearning
Core Skills for Relationship Management
4.9 (8)
15
Not available unless: You are a(n) Premium Member
CPD: 6mins
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eLearning
Creating an Environment of Trust and Respect
4.9 (8)
7
Not available unless: You are a(n) Premium Member
CPD: 3mins
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eLearning
Building Rapport
0.0 (0)
0
Not available unless: You are a(n) Premium Member
CPD: 8mins
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eLearning
Negotiation in the Workplace
0.0 (0)
0
Not available unless: You are a(n) Premium Member
CPD: 9mins

This section will aim to educate users in the skills and techniques required for effective customer management. Also, it will explore how to ensure the business plan is shared with partners and promoted by all those significantly invested in the company. 

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eLearning
Managing Relationships with Partners
4.9 (8)
8
Not available unless: You are a(n) Premium Member
CPD: 7mins
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eLearning
Managing Relationships with Customers
4.9 (8)
11
Not available unless: You are a(n) Premium Member
CPD: 8mins

Stakeholder analysis explores how to manage relationships with stakeholders, and how the relationship can optimise business performance. 

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eLearning
Managing Relationships with Stakeholders
4.9 (8)
9
Not available unless: You are a(n) Premium Member
CPD: 15mins
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eLearning
Stakeholder Analysis and Mapping
4.9 (8)
8
Not available unless: You are a(n) Premium Member
CPD: 14mins
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eLearning
RACI Analysis
4.9 (8)
4
Not available unless: You are a(n) Premium Member
CPD: 3mins
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Forum
Forum: Customer, Partner and Stakeholder Management
4.9 (8)
4
Not available unless: You are a(n) Premium Member
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Quiz
Test Your Knowledge on Customer, Partner and Stakeholder Management
4.9 (8)
10
Not available unless:
  • You are a(n) Premium Member
  • The activity Core Skills for Relationship Management is marked complete
  • The activity Managing Relationships with Customers is marked complete
  • The activity Managing Relationships with Stakeholders is marked complete
  • The activity Stakeholder Analysis and Mapping is marked complete
  • The activity RACI Analysis is marked complete
  • The activity Managing Relationships with Partners is marked complete
  • The activity Creating an Environment of Trust and Respect is marked complete
CPD: 32mins
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URL
Get Accredited
4.9 (8)
0
Not available unless: The activity Certificate: Customer, Partner and Stakeholder Management is marked complete
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Page
Takeaway Task - Customer, Partner and Stakeholder Management
4.9 (8)
0
Not available unless: The activity Certificate: Customer, Partner and Stakeholder Management is marked complete
CPD: 10mins