This section will aim to educate users in the skills and techniques required for effective customer and stakeholder relationship management.
CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management
Writing complaints letters - examples of how to write good complaints letters.
Customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and poor customer service case study.
Downloadable customer prospect priority matrix.