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  • Emotional Intelligence - (6)

    This section will discuss the various theories of emotional intelligence and how to apply them to personal and professional relationships. 

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      Emotional Intelligence - EQ - is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'.

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      Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.

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      A strong charismatic personal presence is useful for leading, teaching, selling, speaking, and relationships of all sorts. Having a charismatic force of character is also useful for defending yourself and others, and for negotiating, complaining, and seeking redress - especially when directed to a higher authority or someone who thinks they're better than you.

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      NLP - neuro-linguistic programming - free training introduction, NLP principles and techniques guide.

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      Emotional Freedom Techniques - commonly abbreviated to EFT - is a modern and growing form of personal development and therapy.

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      Otto Scharmer's 4 Levels of Listening is a simple model for leadership development, and for gaining a greater understanding of interactions between individuals within an organisation.