Course: Ability to Admit You Don't Have All The Answers | BusinessBalls: Leadership, Compliance, Soft Skills Training
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Course overview
I don’t know. What is it that makes those 3 little words feel so difficult to say? The fear of looking inexperienced and incompetent kicks in and suddenly you’re determined to show you have all the answers, regardless of whether you actually do or not. The problem is, today’s savvy customers see through this instantly and you end up losing credibility, and possibly the customers themselves.
When you learn to admit that you don’t always have the answer, your customer-service skills improve, as does your professionalism in the eyes of your customers. It’s not about knowing everything: it’s about having strategies, and that’s exactly what you’ll get in this course.
Learning objectives:
- Communicate honestly and confidently with customers
- Maintain your professional credibility while acknowledging you don’t have an answer
- Use available resources to solve a customer’s problem
Why you should take this course
Recognising and admitting when you don’t have an answer is a valuable skill, meaning this course will be useful to everyone, but especially those in customer service. You’ll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question.
Course resources
Complete the eModule to gain your certificate (subscription required).
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